Once a User chooses to avail any service plan/offer announced by Cashpays and agrees to buy that plan/offer by due payment for that plan/offer to Cashpays , such payment by User shall not be refunded by Cashpays under any circumstances whatsoever. Please note that such act of buying Cashpays plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, Cashpays shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, Cashpays shall not be able to create User ID of such User. Thus, in order to avail Cashpays services on its portal, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on Cashpays portal, a transactions which have failed for any reason directly attributable to Cashpays and Cashpays has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with Cashpays . Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes.
However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. Cashpays shall enquire the matter after receiving the complaint from the User and based on the enquiry Cashpays may refund the payment. In all cases, Cashpays liability will be restricted to providing User a valid refund to the extent of corresponding payment received by Cashpays with respect to a particular transaction. Cashpays shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with Cashpays .